While our regular Terms & Conditions state that we don't provide refunds, we recognise that we are operating in very unusual circumstances at the moment. With that in mind, registered participants have several options if their event is postponed due to COVID-19. 1) Transfer your registration to the new dates, 2) Transfer the credit from your registration to another event or 3) Request a refund. Note for refunds: we will provide a refund on the ticket price + any additional compulsory personal liability insurance paid (note this personal liability insurance is included in the Enduro event ticket), minus a $10 admin fee. Please note that we are unable to provide a refund on the Active processing fee, which is charged at the time of booking. This fee is charged by Active registration systems and is a fee that True Grit do not have any control over. Please email [email protected]
with your preferred option should an event be regretfully postponed due to COVID-19. If, within two weeks of event day you are prevented from attending your True Grit event due to interstate COVID restrictions, the above options 2 and 3 will also be available to you.